thomasknoll.info - Latest Comments in Watching: Customer Service is the New Marketing

Re: Watching: Customer Service is the New Marketing

Mike Bruder — Tue, 29 Jan 2008 21:00:15 -0000

I agree that Apple customer service has been great. However, I think they are outgrowing their tiny stores in Minnesota. I walked in a few minutes late to a Genius Bar appointment the other night, and they had so many people back logged they couldn't even squeeze me in. You go late to a Dr. appointment, and they squeeze you in. You go late to a dentist appointment and they squeeze you in. Seems a little crazy that I was told to come back another time.

Re: Watching: Customer Service is the New Marketing

thomasknoll — Fri, 18 Jan 2008 01:26:14 -0000

Pa, so true! I have had problems with several of my macs, and ipods, and airport express. Everytime, I take it in to the apple store, tell them what's wrong, and they hand me a new one, or fix it in a matter of days. That's worth a few extra $ to me.

I'm always amazed when I receive poor customer service from a company. It just doesn't even make sense. To extend my previous example. It makes no sense to me that Apple is charging their iPodTouch customers $20 to upgrade their firmware. Inexcusable.

Re: Watching: Customer Service is the New Marketing

William "Papa" Meloney — Thu, 17 Jan 2008 11:45:11 -0000

For many years now I have responded to my co-worker's, "What computer should I buy?" (they seem to think us IS guys know something about PCs) with this stock answer: When, not if, you PC needs support who offers the best Customer Service?